Common Legal and Account Questions
We ask for your full name, email address, date of birth and location to verify your eligibility. You'll also choose a payment method—DANA, OVO, GoPay or QRIS—for deposits and withdrawals. This information is used only for account security and regulatory compliance where local law permits.
Standard verification completes within 10 minutes. If our system flags any detail for further review, we'll notify you by email and ask for additional information. Most cases resolve within 24 hours; we'll confirm via your registered email when your account is fully verified.
Yes. You can log in on mobile, tablet or desktop. For security, only one session can be active at a time; logging in from a new device automatically logs you out elsewhere. Your account settings and transaction history remain the same across all devices.
Closing your account does not immediately delete your data. We retain your transaction history, identity documents and account records for the period required by local law. You can request anonymisation of personal details through support, or request a complete data export before you close.
Every withdrawal goes through verification: we check it against your account history, confirm it matches your registered payment method, and process it through the secure DANA, OVO, GoPay or QRIS gateway. You'll receive a confirmation email when it's approved; funds usually arrive within 24 hours.
Contact our support team immediately through live chat or email with the details. We'll lock your account, investigate the transaction, and help you regain access. Change your password and enable two-factor authentication in your account settings once the issue is resolved.
You can update your email, payment method and phone number in your account settings. Changes to your registered name or date of birth require identity verification and may take up to 24 hours. Contact support if you need to modify core account details.
